Troubleshooting

Welcome to diagnosing & troubleshooting common Windows Stop Error’s commonly refereed to as BSOD’s. (Blue Screens Of Death)


First and Foremost when troubleshooting think of what you last did prior to seeing the error message. This is an important step in troubleshooting as most stop error’s derive from a system change that just recently occurred.

  • Did you just install a driver?
  • Did you just install software?
  • Did you just update?
  • Did you just install hardware?

More often then not these are the common causes of the dreaded BSOD and can easily be resolved.


Stop ErrorSTOP 0x0000000A or IRQL_NOT_LESS_OR_EQUAL

Cause – This stop error is normally caused by faulty or incompatible
hardware or software. The name of the problematic device driver often appears in the error message.

Resolution

Step 1 – Boot into Safe Mode.

Step 2 – Go to Control Panel > Device Manager.

Step 3 – Check to see if there may be a device with a Yellow Artisk beside the name.

Step 4 – If so Right + Click the device and click properties.

Step 5 – Then click the resources tab.

Step 6 – Check the IRQ range, if you see a red Symbol next to it change the range until the symbol disappears. Then Reboot.

(Note – If you do not see a Red Symbol next to the IRQ but are seeing the yellow artisk, delete the driver as it is most likely incompatible with the device. Then Reboot.)


If none of the above apply or fail to work, and you are still continuing to have the same problem then using 3rd party software called BlueScreenView will help in determining which device is faulty so it can be replaced. This software can be easily accessed in a Safe Mode environment.

(Note – You need to have administrative rights to use the software.)


Stop Error STOP 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA

Cause – A hardware driver or system service requested data that was not in memory. It may be related to defective physical memory or incompatible software, especially remote control and antivirus programs.

Resolution

Step 1a – Boot into Safe Mode.

Step 2a – Remove the latest driver or software you previously installed. Then Reboot.

Or.

Step 3a – Disable remote control and Uninstall your antivirus. Then Reboot.


Still having trouble??? Then Try the following.

Step 1b – Boot into Safe Mode.

Step 2b – Go to Control Panel > Windows Memory Diagnostic or type mdsched.exe into the start menu.

Step 3b – Boot and let Memory Diagnostic Run.

(For PC’s with dual channel RAM or multiple sticks of RAM)

Step 1b – Shut your PC off.

Step 2b – Remove a single stick of RAM and power your PC back on.

(Note – If you have the same Stop Error shut your PC down and try replacing the next stick of RAM.)


Stop Error – STOP 0x000000C2 or BAD_POOL_CALLER

Cause – A kernel-mode process or driver attempted to perform an illegal memory allocation. Can often also be a bug in a driver or software.

Resolution

Step 1 – Go to Control Panel > Windows Memory Diagnostic or type run mdsched.exe in the start menu. (This will check your RAM for errors.)

Step 2 – Type cmd in the start menu and then type chkdsk /f in the DOS prompt.

Step 3 – Type cmd in the start menu, and then type verifier

Step 4 – From graphical user interface chose Create Standard Settings

Step 5 – Choose Automatically select all drivers installed on this computer.

Step 6 – If it crashes go back to safe mode and turn verifier off with this command; verifier /reset

Step 7 – Check the dump file with the application whocrashed from Resplendence website.

Step 8 – Remove or update the driver.


Stop Error – STOP OX000000ED or UNMOUNTABLE_BOOT_VOLUME

Cause – Occurs if Windows is unable to access the volume containing the boot files.

Resolution

Step 1 – Shut your PC off.

Step 2 – Check to see if all hard drive / disk cables are firmly connected to both the motherboard and disk drive.

(Note – Older IDE drives such as ATA-66 and ATA-100 should be using double density 80-Connnector Cables, instead of standard 40-Connectors.)

If the cables are secure and the correct type and you still experience the problem try the following.

Step 1a – Boot from your Windows CD and Click the repair your computer.

Step 2a – Click DOS prompt

Step 3a – Type in chkdsk /f and press enter.

Step 4a – Remove the Windows CD and restart.


Stop Error – STOP 0x0000001E or KMODE_EXCEPTION_NOT_HANDLED

Cause – The Windows kernel detected an illegal or unknown processor instruction, often the result of invalid memory and access violations caused by faulty drivers or hardware devices. (Often the error message lists the problematic Device or Driver.)

Resolution

Step 1 – Boot into Safe mode.

Step 2 – Go to Control Panel and click Device Manager and remove the problem driver by deleting it. Then Reboot.

Or

Step 1a – Boot into Safe Mode

Step 2a – Go to Control Panel and Click Administrative Tools

Step 3a – Click on Services, locate the offending service and select Disable.


Stop Error –  STOP 0x00000024 or NTFS_FILE_SYSTEM

Cause – A problem occurred within the NTFS file-system driver. A similar Stop error, 0x23, exists for FAT32 drives.

Resolution

Step 1 – Boot from your Windows CD and Click the repair your computer.

Step 2 – Click DOS prompt

Step 3 – Type in chkdsk /f and press enter.

Step 4 – Remove the Windows CD and restart.

(Note – This error can also be attributed to a bad RAM module so also try running Windows Memory Diagnostic from the CD and remove any bad sticks.)


Stop Error – STOP 0x0000002E or DATA_BUS_ERROR

Cause – Failed or defective physical memory including memory used in video adapters, but also corrupted hard disk’s and damaged motherboards cause this.

Resolution

Step 1 – Boot from your Windows CD and Click repair your computer.

Step 2 – Click DOS prompt

Step 3 – Type in chkdsk /f and press enter. (This is too see if the Hard Disk is the fault.)

Step 4 – Click Windows Memory Diagnostic. (To see if your RAM is the fault.)

(Note – If the memory diagnostic does not find any errors with the RAM modules, and the chkdsk has returned no errors with the hard disk, then it is potentially a bad video card. You can try replacing the video card and see if the error persists if you have a spare.)

If you have tried all of these options and none have resolved this issue, then it is most likely a failure of your motherboard and it will need to be replaced.


Stop Error – STOP 0x00000077 or KERNEL_STACK_INPAGE_ERROR

Cause – The system has attempted to read kernel data from virtual memory (the page file) and failed to find the data at the specified memory address. Potential source are defective memory, a malfunctioning hard disk, an improperly configured disk controller or cable, corrupted data, or a virus infection.

Resolution

With these kind of errors always start with the simplest resolutions first.

Step 1 – Shut your PC off and check all the cables to make sure they are properly connected.

Step 2 – Boot into Safe Mode.

Step 3 – Check Device Manager to see if the Disk Controllers have a yellow artisk.

Step 4 – Run an Anti-Virus scan and a Malware Scan.

Step 5 – Boot from your Windows CD and Click repair your computer.

Step 6 – Click DOS prompt

Step 7 – Type in chkdsk /f and press enter. (This is too see if the Hard Disk is the fault.)

Step 8 – Click Windows Memory Diagnostic. (To see if your RAM is the fault.)

Step 9 – Re-instillation of the Windows Operating System.


Stop Error – STOP 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP

Cause – Hardware failure, like defective memory chips, mismatched memory modules, a malfunctioning CPU, or a failure in your fan or power supply are the probable reasons for this BSOD. (Also occurs if you overclock your CPU.)

Resolution –

Sometimes a simple restart is all that is necessary to clear this error.

If you overclocked your PC recently consider Defaulting your CMOS settings.

Sometimes this error may be caused because of dust or carbon covered PCI components like external LAN cards, TV tuner cards, etc. Remove them and clean them also remove the drivers under safe mode.

(For PC’s with dual channel RAM or multiple sticks of RAM)

Shut your PC off.

Remove a single stick of RAM and power your PC back on.

(Note – If you have the same Stop Error shut your PC down and try replacing the next stick of RAM.)

Check inside you computer making sure all system fans and CPU fans are operating.

Check your Power Supply Unit with a multimeter.


Stop Error – STOP 0X000000EA or THREAD_STUCK_IN_DEVICE_DRIVER

Cause – Could occur after you install a new video adapter or an updated (and poorly written) video driver.

Resolution

Step 1 – Boot into Safe Mode.

Step 2 – Go to Control Panel then Device Manager.

Step 3 – Remove your Video Adapter driver. Then Reboot.

Or.

Check your BIOS settings for your aperture size and configure them to the exact amount of memory on your video adapter.

Final Option.

Remove and Replace your Video Adapter.


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